Asia Pacific takes home 94% of the ACI ASQ Awards

Continuing our review of the ACI ASQ Awards from 2014, we've found that Asia Pacific not only lead the world, but rather, took home 94% of the ACI ASQ Awards in 2015 setting the bar for passenger services levels for another year running.

ACI ASQ Awards 2015, Airport by Size - by the numbers infographic
Image - ACI ASQ Awards 2015, Airport by Size - by the numbers infographic, shows the dramatic difference between Asia Pacific airports receiving awards when compared to the rest of the world.

The infographic below highlights two sets of data. Firstly, the 2015 results whereby Asia Pacific sites accounted for 94% of the total awards given in all of the "Airport by Size" categories - an increase of 18% from 2014. Asia Pacific dominated every size category completely with the single exception of Latin America taking a single airport in the 2-5m size category.

China continues to set the bar with a small decrease from 2014 to 39% of the total awards. India in the up and comer with a 16% increase from 2014 to a total of 28% of the total awards in 2015.

To win an ASQ Award, participating airports are evaluated by passengers throughout the year meaning exemplary customer service is crucial but so is consistent, reliable airport operations. As a supplier of passenger facing airport systems, reliability is crucial and it shows with five of our customer sites winning an ASQ Award this year.

Airport by Size

  • 5-15m - (2) Tianjin Binhai International Airport
  • 25-40m - (3) Shanghai Hongqiao International Airport
  • 40m+ - (1) Singapore Changi Airport, (2) Shanghai Pudong International Airport

Airport by Region

  • Asia Pacific - (1) Singapore Changi Airport, (2) Shanghai Pudong International Airport, (3) Tianjin Binhai International Airport

Airport by Size and Region

  • Europe, 15-25m - Dublin Airport

Intersystems world-renowned rapidsuite is installed in all five airports providing passengers with continuous access to accurate flight information and operators the operational systems required to run an efficient airport.

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